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SSC launches service charter, fraud hotline

Wetumwene Shikage
The Social Security Commission (SSC) launched its customer service charter and fraud hotline this week.

The charter is a blueprint to provide excellent and timely service to stakeholders and defines the services and products offered by the commission. It is regularly reviewed to ensure that SSC's services remain relevant and meet the ever-changing needs of customers and all beneficiaries.

The hotline is aimed at fostering a secure environment to address any concerns related to fraudulent activities.

Speaking at the launch, board chairperson Dr Dawid /Uirab emphasised the importance of these initiatives, saying the hotline evolved from a fraud-prevention policy developed and adopted by the SSC. “By providing the platform to report suspicious activities, it not only protects the integrity of our organisation but also upholds the trust that our members place in us,” he said.

Direct line

Namibians can dial the hotline at 0800 66 66 66 to report any misconduct observed by any of SSC's personnel.

"By promoting accountability and vigilance, we aim to safeguard the funds entrusted to us and maintain the highest standard of governance," he said.

SSC executive officer Milka Mungunda urged the organisation’s staff to uphold their duty in line with the two initiatives and to offer great service to customers. "As we celebrate these initiatives, it remains our responsibility to uphold them in order to be better employees and serve the nation," she said.

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Namibian Sun 2024-11-07

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Nam 2.22 SAME | Oryx Properties Ltd 12.1 UP 1.70% | Paratus Namibia Holdings 11.99 SAME | SBN Holdings 8.45 SAME | Trustco Group Holdings Ltd 0.48 SAME | B2Gold Corporation 47.34 DOWN 1.50% | Local Index closed 677.62 UP 0.12% | Overall Index closed 1534.6 DOWN 0.05% | Osino Resources Corp 19.47 DOWN 2.41% | Commodities: Gold US$ 2 675.86/OZ UP +0.44% | Copper US$ 4.37/lb UP +3.50% | Zinc US$ 3 086.30/T UP 3.57% | Brent Crude Oil US$ 75.13/BBP DOWN -0.005 | Platinum US$ 986.16/OZ UP +0.19% Sport results: Premier League: Fulham 2 vs 1 Brentford Weather: Katima Mulilo: 22° | 36° Rundu: 20° | 31° Eenhana: 21° | 31° Oshakati: 21° | 31° Ruacana: 20° | 31° Tsumeb: 19° | 26° Otjiwarongo: 18° | 23° Omaruru: 20° | 32° Windhoek: 17° | 29° Gobabis: 19° | 28° Henties Bay: 16° | 22° Wind speed: 19km/h, Wind direction: SW, Low tide: 12:28, High tide: 06:39, Low Tide: 00:56, High tide: 18:52 Swakopmund: 15° | 18° Wind speed: 19km/h, Wind direction: W, Low tide: 12:26, High tide: 06:37, Low Tide: 00:54, High tide: 18:50 Walvis Bay: 15° | 24° Wind speed: 23km/h, Wind direction: W, Low tide: 12:26, High tide: 06:36, Low Tide: 00:54, High tide: 18:49 Rehoboth: 20° | 30° Mariental: 22° | 35° Keetmanshoop: 24° | 36° Aranos: 20° | 34° Lüderitz: 14° | 24° Ariamsvlei: 22° | 36° Oranjemund: 15° | 24° Luanda: 25° | 27° Gaborone: 19° | 27° Lubumbashi: 17° | 33° Mbabane: 13° | 24° Maseru: 12° | 25° Antananarivo: 14° | 30° Lilongwe: 22° | 29° Maputo: 19° | 26° Windhoek: 17° | 29° Cape Town: 17° | 22° Durban: 16° | 23° Johannesburg: 15° | 26° Dar es Salaam: 26° | 31° Lusaka: 20° | 31° Harare: 17° | 30° Economic Indicators: Currency: GBP to NAD 22.47 | EUR to NAD 18.73 | CNY to NAD 2.43 | USD to NAD 17.37 | DZD to NAD 0.13 | AOA to NAD 0.02 | BWP to NAD 1.25 | EGP to NAD 0.34 | KES to NAD 0.13 | NGN to NAD 0.01 | ZMW to NAD 0.63 | ZWL to NAD 0.04 | BRL to NAD 3.07 | RUB to NAD 0.18 | INR to NAD 0.21 | USD to DZD 133.29 | USD to AOA 909.05 | USD to BWP 13.4 | USD to EGP 49.25 | USD to KES 129.2 | USD to NGN 1668.91 | USD to ZAR 17.38 | USD to ZMW 26.9 | USD to ZWL 321 | Stock Exchange: JSE All Share Index Same 0 | Namibian Stock Exchange (NSX) Overall Index 1858.03 Down -1.09% | Casablanca Stock Exchange (CSE) MASI 14296.93 Down -0.02% | Egyptian Exchange (EGX) 30 Index 31045.26 Up +0.82% | Botswana Stock Exchange (BSE) DCI 9878.53 Same 0 | NSX: MTC 7.75 SAME | Anirep 8.99 SAME | Capricorn Investment group 17.34 SAME | FirstRand Namibia Ltd 49 DOWN 0.50% | Letshego Holdings (Namibia) Ltd 4.1 UP 2.50% | Namibia Asset Management Ltd 0.7 SAME | Namibia Breweries Ltd 31.49 UP 0.03% | Nictus Holdings - Nam 2.22 SAME | Oryx Properties Ltd 12.1 UP 1.70% | Paratus Namibia Holdings 11.99 SAME | SBN Holdings 8.45 SAME | Trustco Group Holdings Ltd 0.48 SAME | B2Gold Corporation 47.34 DOWN 1.50% | Local Index closed 677.62 UP 0.12% | Overall Index closed 1534.6 DOWN 0.05% | Osino Resources Corp 19.47 DOWN 2.41% | Commodities: Gold US$ 2 675.86/OZ UP +0.44% | Copper US$ 4.37/lb UP +3.50% | Zinc US$ 3 086.30/T UP 3.57% | Brent Crude Oil US$ 75.13/BBP DOWN -0.005 | Platinum US$ 986.16/OZ UP +0.19%